Where do you deliver and what does standard shipping cost?
We deliver throughout Canada, including all provinces and territories. Standard shipping is free with no minimum order value. International delivery is not currently offered. See our Shipping Policy.
How long do processing and delivery take?
Orders normally require 1–2 business days for processing. Standard transit after dispatch is estimated at approximately 4–6 business days. Together, normal processing and transit give an estimated total of approximately 5–8 business days from the order date, not an additional delivery stage. Business days are Monday through Friday, excluding applicable public holidays. These estimates are not guaranteed dates; remote delivery, weather, carrier disruption or inventory review can affect timing. Contact support if an order is materially delayed.
How can I track an order?
When a shipment is dispatched and tracking is available, shipment information is provided through the order or shipping confirmation. The first tracking scan may take time to appear. Orders can arrive in separate parcels; review each shipment notice and contact us if tracking stops updating or a parcel cannot be found.
Can I change the address, items or cancel an order?
Contact support promptly with your order number and requested change. We will check the fulfilment status and confirm what is possible. Changes and cancellation cannot be guaranteed once processing or dispatch has progressed. A dispatched order may need to follow the return process.
How do I request a return or exchange?
Request a return or exchange within 30 days after delivery, including when you change your mind. For a change-of-mind return or exchange, the item must be unused, in its original condition and original packaging, with an order number or proof of purchase. Contact support before sending a parcel. We cover return postage for approved returns and exchanges and provide a prepaid label or equivalent free return arrangement, including the correct destination. We do not charge a restocking fee. For an exchange, tell support the replacement size, colour or item you would like; we confirm eligibility and availability before the return. If the requested replacement is unavailable, we discuss the options, including an eligible return for a refund. Standard delivery of an exchange replacement within Canada is free. Our mailing address is not automatically the return address. The Refund Policy explains the process and preserves mandatory consumer rights.
When will my refund arrive?
After a qualifying return is received and reviewed, the approved refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it. Contact us with the order number if the refund has not appeared after that provider's processing time.
What if an item is damaged, defective, missing, incorrect or not as described?
Contact support if an item is damaged, defective, missing, incorrect or not as described. Send your order information and photographs of the item and packaging where available. Keep packaging while the issue is reviewed. We will investigate and arrange an appropriate replacement, return or refund, consistent with applicable consumer rights. Change-of-mind unused-condition requirements do not limit statutory remedies for defective or not-as-described goods.
Which payment methods and currency can I use?
The checkout uses CAD and currently offers Credit/Debit Card payment, with Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover enabled. Review the available provider options before confirming. Card payment redirects to the identified provider. Payments are captured automatically. The provider may show a pending authorization before the completed charge; review your order and payment confirmations for the transaction status. See the Payment Policy for failed payments, duplicate charges and refunds. Do not email complete card details.
What about discounts, taxes and customs?
Item prices, applied discounts, applicable Canadian sales taxes, shipping and the final CAD total are shown at checkout before payment. Standard shipping is free. We do not currently offer international delivery. Contact support before paying any unexpected customs or additional delivery-fee request related to your order.
How do I choose a size or care for an item?
Review the size information and description on the product page, and follow the care instructions on the garment label. Ask support before purchasing if you need help with a fit or fabric question.
How do I contact support or make a privacy request?
Email support@vuorikvx.shop, call +1 (905) 944-7456 or use our Contact page. Mailing address: 123 Birch Ave, Hamilton, Ontario L8L 6H8, Canada. Include the order number for purchase questions. For privacy choices, access or correction requests, review our Privacy Policy and describe your request to support.