Refund policy

This policy applies to purchases from vuorikvx.shop. You may request a return or exchange within 30 days after your item is delivered, including when you change your mind. To qualify for a change-of-mind return or exchange, the item must be unused, in its original condition and original packaging, with your order number or proof of purchase. These conditions do not limit your rights concerning defective, damaged, incorrectly supplied or not-as-described goods under applicable Canadian law.

Start a return or exchange

Email support@vuorikvx.shop, call +1 (905) 944-7456 or use our Contact page. Provide the order number, item and reason for the return or exchange. Our support team will confirm eligibility and provide the actual return instructions and return destination. We cover return postage for approved returns and exchanges and arrange a prepaid return label or an equivalent free return method. We do not charge a restocking fee. Please obtain these instructions before sending a parcel; our mailing address is not automatically the return destination.

Damaged, defective, missing, incorrect or not-as-described items

If an item arrives damaged or defective, is missing, differs from your order or is not as described, contact us with your order information and photographs of the item and packaging where available. Keep the packaging while we review the issue. We will investigate and arrange an appropriate replacement, return or refund, consistent with applicable consumer rights. A defect, incorrect fulfilment or an item not as described is not treated as an ordinary change-of-mind return; unused-condition requirements do not restrict your applicable statutory remedies.

Exchanges

To request an eligible exchange within the 30-day window, tell support which replacement size, colour or item you would like. We will confirm eligibility, replacement availability and the return arrangements before you send the item. If the requested replacement is unavailable, we will discuss the available options, including an eligible return for a refund. Approved exchange returns use the free postage arrangements above; standard delivery of the replacement within Canada is also free.

Refunds

Once we receive and review a qualifying return, we issue the approved refund to the original payment method within 10 business days. We will communicate the outcome of the review. Your bank or payment provider may require additional time to post the credit. Business days are Monday through Friday, excluding applicable public holidays. If the refund has not appeared after the provider's processing time, contact us with your order number so we can trace it. Do not email full card details.

Exceptions and your rights

We do not impose a blanket exclusion on discounted apparel. Any product-specific limitation must be clearly disclosed before purchase and be permitted by applicable law. This policy does not remove statutory remedies or any stronger, mandatory consumer rights that apply in your province or territory. For delivery questions, see our Shipping Policy; for payment questions, see our Payment Policy.