Shipping policy

We offer free standard shipping across Canada, including all provinces and territories. There is no minimum order value for standard shipping. Our current delivery service is Standard Shipping, shown as Free shipping at checkout. We do not currently offer international delivery from this storefront. A destination outside Canada cannot be selected for delivery.

Processing and estimated transit

Orders normally require 1–2 business days for processing. After dispatch, standard transit is estimated at approximately 4–6 business days. Processing time and transit time are separate. Together, normal processing and transit give an estimated total delivery time of approximately 5–8 business days from the order date; this is the combined estimate, not an additional stage. Business days are Monday through Friday, excluding applicable public holidays. These are estimates, not guaranteed delivery dates. Remote destinations, carrier disruptions, weather, inventory review and unusually high demand may affect delivery. If we become aware of a material delay, we will communicate the available information and help you with the next steps.

Dispatch and tracking

When your order is dispatched and tracking is available, we send shipment information through the order or shipping confirmation. Use the tracking link to review carrier updates. Tracking may take time to show its first scan. An order may arrive in more than one parcel; check each shipment notice and contact support if you need help locating a parcel. The carrier assigned to your shipment is identified in the shipment information rather than guaranteed in advance.

Address changes and cancellation

Check your delivery address and contact details before confirming an order. To request an address correction, item change or cancellation, contact us promptly with your order number. We will check the fulfilment status and confirm what can still be changed. A change cannot be guaranteed once processing or dispatch has progressed. After dispatch, we will help investigate available carrier options; any return follows the Refund Policy.

Delayed, lost, damaged or incorrectly delivered parcels

If tracking stops updating, a parcel is overdue, shows delivered but cannot be found, or arrives damaged or at the wrong address, email support@vuorikvx.shop or call +1 (905) 944-7456. Include your order number, tracking information and any useful photographs. We will investigate with the delivery service and arrange a suitable resolution. Please keep damaged items and packaging while the issue is reviewed. Nothing in this policy limits mandatory consumer rights.

Charges and taxes

Standard shipping is free. Applicable Canadian sales taxes and the final order total are shown at checkout before payment. International shipping and a separate customer-paid international customs service are not offered. If an unexpected customs or delivery-fee request relates to your order, contact us before paying it so we can investigate. More help is available on our Contact page.