Terms of service

These terms apply to the vuorikvx.shop storefront and purchases made through it. Please read them together with our Privacy Policy, Shipping Policy, Refund Policy and Payment Policy.

Eligibility and accounts

To enter a purchase agreement, you must have legal capacity under the law that applies to you. If you are a minor, involve a parent or legal guardian. Provide accurate contact, billing and delivery information, keep account credentials secure and contact us if you suspect unauthorized account use. You are responsible for activities you authorize through your account, subject to applicable law.

Products, prices and orders

The storefront offers Vuori apparel and accessories. Product descriptions, size information, images and availability help you choose an item; screen settings may affect displayed colours. Prices and checkout totals are in Canadian dollars (CAD). Applied discounts, applicable sales taxes and delivery charges appear in the final checkout summary before you confirm payment. Inventory, prices and listings may change for future purchases.

Submitting an order is a request to purchase. An automated receipt may acknowledge the request without resolving availability or payment review. We confirm the order through the order communications and notify you if we cannot fulfil it. We may decline or cancel an order because of unavailable stock, a material listing or pricing error, a failed payment or reasonable fraud concerns, subject to applicable law. If a cancelled order has been paid, we arrange a refund to the original payment method. We do not use a general right to change prices to remove rights arising from an accepted order.

Errors, changes and cancellation

We may correct errors or omissions in product information, prices or availability. If an error affects an existing order, we contact you about the correction, available choices and any refund required. To request an order change, address correction or cancellation, contact support promptly with your order number. We will check the order status; changes cannot be guaranteed after processing or dispatch has progressed.

Shipping, returns and refunds

Standard shipping across Canada is free. Processing normally takes 1–2 business days, followed by an estimated 4–6 business days of standard transit after dispatch. The normal combined estimate is approximately 5–8 business days from the order date. Business days exclude weekends and applicable public holidays, and delivery estimates are not guarantees. The Shipping Policy explains tracking and delivery problems. Qualifying change-of-mind returns or exchanges may be requested within 30 days after delivery for unused items in original condition and packaging with proof of purchase. We cover return postage for approved returns and exchanges through a prepaid label or equivalent free return arrangement, and do not charge a restocking fee. Support confirms exchange eligibility, replacement availability and return instructions. These change-of-mind conditions do not limit statutory rights for defective or not-as-described goods. Approved refunds are issued to the original payment method within 10 business days after the return is received and reviewed; the payment provider may need additional posting time. See the Refund Policy for the full process and mandatory rights.

Permitted use and intellectual property

Use the website lawfully. Do not commit fraud, misuse accounts, distribute malicious code, interfere with website or checkout security, seek unauthorized access or infringe the rights of others. Product names, logos, photographs, designs and text belong to their respective rights holders. Access to the storefront does not grant permission to reproduce or commercially exploit these materials beyond uses permitted by law.

Third-party services

Shopify, payment processors and other providers support storefront operation, checkout and delivery. A provider's separate terms and privacy information may apply to its services. External links do not mean we control or endorse every third-party statement or service.

Availability, liability and consumer rights

We take reasonable care with the storefront but cannot guarantee uninterrupted access or error-free display. To the extent permitted by law, we are not liable for indirect or consequential losses caused by website use or an independent third-party service. This limitation does not exclude liabilities, warranties, remedies or rights that applicable law prevents us from excluding. Mandatory consumer rights, including rights concerning misrepresentation, defective goods, required online disclosures, cancellation and refunds where applicable, remain available. Store policies do not override those rights.

Applicable law and updates

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to mandatory protections and jurisdictional rights that apply to consumers in their own province or territory. No exclusive forum or waiver in these terms removes those protections. We may update the terms for future website use or purchases when services or legal requirements change. Updates do not remove rights already arising from an existing transaction.

Contact

Storefront questions can be sent to support@vuorikvx.shop, made by phone at +1 (905) 944-7456 or submitted on our Contact page. Mailing address: 123 Birch Ave, Hamilton, Ontario L8L 6H8, Canada.